Privacy policy

Privacy Policy

PawMint ("we", "us", "our") is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

PawMint operates the website pawmint.co.uk. Our contact address is 38–40 Lancaster Gate, London W2, United Kingdom. You can reach us at support@pawmint.co.uk.

What data we collect

When you place an order or create an account, we collect: your name, email address, billing and delivery address, payment information (processed securely by our payment provider — we do not store card details), and order history. We may also collect browsing data and cookies to improve your experience on our site.

Why we collect it

We use your data to: process and fulfil your orders; send order confirmation and shipping updates; respond to your enquiries; comply with our legal obligations; and, with your consent, send marketing communications about PawMint products and offers.

Who we share it with

We share your data with our fulfilment and shipping partners solely to deliver your order. We use Shopify to power our store — their privacy policy is available at shopify.com/legal/privacy. We do not sell your personal data to third parties.

How long we keep it

We retain your order and account data for 6 years for tax and legal compliance purposes. Marketing preferences are retained until you opt out.

Your rights

Under UK GDPR you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to or restrict processing; and request data portability. To exercise any of these rights, email support@pawmint.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Cookies

We use essential cookies to operate the store and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences via your browser settings at any time.

Changes to this policy

We may update this policy from time to time. The current version will always be available at pawmint.co.uk/policies/privacy-policy.