Refund policy

Returns & Refunds

We want you and your dog to be completely happy with every PawMint purchase. If something isn't right, we'll make it right.

Your right to return

You have 30 days from the date of delivery to return an item. To be eligible for a return, items must be unused, unopened, and in their original packaging.

How to start a return

Email support@pawmint.co.uk with your order number and the reason for your return. We will respond within 1–2 working days with return instructions. Please do not send items back before receiving our instructions.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 working days.

Return postage

Where an item is faulty, damaged, or was sent in error, we will cover the cost of return postage. For change-of-mind returns, the customer is responsible for return postage costs.

Exceptions

For hygiene reasons, we are unable to accept returns on products that have been opened or used. We are also unable to accept returns on items returned after the 30-day window.

Damaged or incorrect items

If your order arrives damaged or you have received an incorrect item, please contact us within 48 hours of delivery at support@pawmint.co.uk with photos. We will resolve the issue as quickly as possible.

Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.